Click on a topic below
How do I order products that have no "Add To Cart" button?
If you are interested in any of these products, please call 1-800-323-6794 during regular business hours 8:30AM-5:00PM EST. Because of the price and the variety of options that go with these products, we prefer to speak with you over the phone.
Can I have orders shipped outside of the US and Canada?
Yes, we will contact our shipping company, United Parcel Services (UPS) regarding availability and cost of shipping to your area. To ship an order outside the US you must call us toll free at 1-800-323-6794.
Is my personal information safe when I input my information to "Check Out"?
Absolutely, we use 3 levels of encryption to protect your personal information. We also use a state of the art SSL certificate which ensures your information never leaves our site. All of your information is confidential and we do not sell or offer any of the information you provide us to Third Party companies. Please review our Privacy Policy for more detail regarding this.
I am having trouble finding a product. What do I do?
There are several things you can do. You can try our advanced search. Our advanced search allows you to search products by manufacturer, price range and category. A second option is our Live Help . With dedicated operators to assist you, this service is available between the hours of 9am - 5pm EST Mon-Fri. You can chat directly with one of our knowledgeable customer service representatives or call us toll free at 1-800-323-6794.
When I fill out my personal information, I get an error message and can not move on to secure checkout?
The most common reason for this error message is not filling in your billing or shipping county.
When I try to register I get a message that says I have already registered, why?
If you tried to registered and receive an error message that you have already registered, but you have not registered with us before, it could be that someone has already chosen the username you selected. Try entering something unique for your username such as your first initial and last name or your email address.
Do you except insurance, Medicare, or Medicaid as a form of payment?
No, at this time we do not accept third party payments.
Do I need a prescription to order these medical supplies?
No, you do not need a prescription for any product sold on ColonialMedical.com
When I enter my credit card information I get an error message that says “Code 2/Sub 1”, what does that mean?
In most cases, this error means that your billing address did not match the address your credit card company has on file or your CVV Security code did not match what is listed on the back of your credit card.
What is a CVV Code?
CVV stands for card verification value (CVV) code. The CVV code is a three-digit number which appears on the back of all Visa, MasterCard and Discover cards. On American Express cards, it is a four-digit number which appears on the front of the card.
When will I receive a tracking number?
You will receive an automated email from UPS at approximately 5:00 pm EST on the day that your package ships. If you have a spam or junk email filter the automated email may be put into your junk mailbox or bulk.
I ordered Next Day Air, but my order was not received the very next day, why not?
Most of the time orders placed before 3:00 pm EST , Monday – Friday, will ship them same day. If you place a Next Day Air or 2nd Day Air order after 3:00 pm EST it will not ship until the following business day. Please note, Next Day Air and 2nd Day Air orders shipped on Friday will not arrive until the following Monday (the next business day) or if shipped 2nd Day Air they will arrive on Tuesday (2 business days from Friday)..
Typically, how long does a package take to ship?
Most orders placed before 3:00 pm EST Monday – Friday will ship the same day, as long as the product is in stock in our warehouse.
Can I change my order after I have already placed it?
We can not allow changes on orders that have already been placed. When orders are placed they are processed and boxed right away.
|
As Seen On TV
