Return Policy

Return Policy

If the merchandise you received is defective or not as you ordered, please call our customer service department for speedy resolution. All other returns will be subject to a 20% restocking fee. ($10.00 minimum)

• Product must be in new, resalable, unmarked condition in original packaging.
• Merchandise must be returned within 30 days of invoice date.
• Custom made products are not returnable.

Refund will be processed within 10 business days from receipt of goods. Shipping charges will not be refunded.

Colonial Medical Assisted Devices cannot accept the return of bathing, hygiene or feeding products unless they are unopened in original packaging.

Sexual Health items are not returnable.

Return Authorization Numbers
To ensure prompt return processing, please record your return authorization number on the outside of your package.

To get your Return Authorization Number call:
1-800-323-6794 option 8
Monday - Friday 8:30-5:00 EST.

All return shipping charges are at customer expense.