Return Policy

Last Updated on 6-27-2011

General Information

If the merchandise you received is defective or not as you ordered, please call our customer service department for a speedy resolution. All other returns will be subject to a 20% restocking fee, ($10.00 minimum).

  • Product must be in new, resalable, unmarked condition in original packaging.
  • Merchandise must be returned within 30 days of invoice date.
  • Custom made products are non-returnable.
  • Sexual Health items are non-returnable.
  • Bathing, hygiene and feeding products non-returnable unless they are unopened and in original packaging.

Refund will be processed within 10 business days from receipt of goods. Shipping charges will not be refunded

Return Instructions

Prior to returning any products you must obtain a Return Authorization Number by calling us at:

1-800-323-6794 option 8
Monday - Friday 8:30 am - 5:00 pm EST

To ensure prompt return processing, please record your return authorization number on the outside of your package. All return shipping charges are at customer expense.